Get help or contact the team
Search the help articles, ask the AI assistant, or send the team a request and get a ticket number by email.
Updated
Help on every page
The help button on every page searches these articles, opens the AI assistant and has a form to contact the team. When you are signed in, the assistant can read your own orders and invoices to answer questions about them. It only reads: it cannot change anything, and it never asks for a password or card number.
Contact the team
Send a request from the help button or the contact page, or write to launch@zinndigital.com. You get a ticket number by email and the reply comes by email. Office hours are Mon-Fri 08:00-20:00 UTC.
If we have answered and you do not reply for 7 days, the ticket is closed and we email you to say so. Replying to that email, or on the ticket page, opens it again.
Who runs this site
Best Launch Directories belongs to Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the AI assistant change my order or account?
- No. It can read your account to answer you, but it cannot change anything.
- How do I follow up on my ticket?
- Reply to the email that has your ticket number in it.
- Is there an email address?
- Yes: launch@zinndigital.com. We reply during office hours, Mon-Fri 08:00-20:00 UTC.